• Be the leading point of contact for partner/direct ordering responsibilities across US and Canada
  • Arrange inbound and outgoing material shipments with carriers to assure they are in on time and at the right quantity.
  • Become a super-user of our systems and work with our logistics team to tackle any unexpected challenges.
  • Provide inventory KPIs such as daily, weekly, and end-of- month inventory counts and values to the appropriate parties.
  • Full ownership of the partner experience and provide seamless support when needed. (This may involve technical and general support.)
  • Take part in logistics planning, customer service feedback, and implementing process improvements

Requirements

  • At least 3 to 5 years of customer service/order management in traditional e-commerce or hardware original equipment manufacture environment.
  • Above average knowledge of inventory needs and customer support
  • Must be comfortable working in B2B environment and assisting our sales team
  • Have had previous experience with Zendesk, E-Commerce. ERP platforms, and similar software with strong mathematical and excel skills
  • Must be well-organized, detail-oriented, and have strong communication, customer service, interpersonal, and analytical skills.
  • Exceptional ability to effectively interact with internal and external customers
  • An advocate and front-line support to our partners, customers, and anyone who interacts with our clienti.
  • Must be a team player
  • Take initiative and thrive in ambiguity.
  • Start up experience is a plus
  • Track record of implementing improvement initiatives.